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Rules and Regulations


E-SHOP.WARSAWVOICE.PL - RULES AND REGULATIONS

The e-shop.warsawvoice.pl online store on the website http://www.e-shop.warsawvoice.pl is a platform operated by:

WV Marketing Sp. z o.o.

Ul. Księcia Janusza 64, 01-452 Warszawa

Tel.: (+48) 22 33 59 700

Fax: (+48) 22 33 59 710

e-mail: e-shop@warsawvoice.pl

The company is entered in the register of entrepreneurs maintained by the District Court for Warsaw, 12th Commercial Division of the National Court Register, entry number KRS 0000187524, with share capital of PLN 2,010,000.00, with tax identification number NIP 527-10-20-448, business registry number REGON 010926787.

§1.
  Delivery terms

1. Customers may place orders 24 (twenty four) hours a day through the website http://www.e-shop.warsawvoice.pl. After registering and logging on, a customer may place an order by indicating the product they want to buy, using the "ADD TO CART" option, and indicating the payment method while in the Cart option.

2. Upon placing an order, the customer concludes a contract of sale with the e-shop.warsawvoice.pl online store regarding the sale of the ordered goods.

3. In the order (Cart) the customer indicates:

- the goods ordered

- the delivery address for the goods and the delivery address for the invoice; the two may be different

- the delivery method

- the payment method

- a discount code if one has been received from the e-shop.warsawvoice.pl online store

4. The e-shop.warsawvoice.pl online store shall not be held responsible for failure to deliver goods or for delayed delivery of goods or processing of the order if such failure or delay is the result of the customer having provided a wrong or inaccurate delivery address.

§2.
  Prices

1. All the prices shown on the store's website include VAT.

2. The price shown for each product is binding at the time of placement of the order.

§3.
  Changing an order

1. The customer may make changes to their order up to the moment when the goods are dispatched to the customer.

2. Changes can be made by contacting the Customer Service Department of e-shop.warsawvoice.pl, by e-mail: e-shop@warsawvoice.pl or by calling (+48) 22 33 59 700.

§4.
  Methods of payment and order processing

1. Payment for goods may be made:

- by electronic bank transfer or credit card—the order will be processed once the online store receives confirmation of proper payment from the entity handling the transaction

- by bank transfer to the store's account with BRE Bank SA O/Warszawa, No. 23114010100000307460001001

2. For some products or product categories, the e-shop.warsawvoice.pl online store reserves the right to exclude some forms of delivery or some forms of payment.

§5.
  Delivery time

1. An order to be delivered in Poland may be sent via Poczta Polska (the Polish postal service) to the postal address given in the order form or to a chosen Empik outlet.

2. An order to be delivered outside Poland will be dispatched to the customer's address as provided in the order form via Poczta Polska (priority mail) within six working days.

3. e-shop.warsawvoice.pl shall not accept responsibility for a delivery delayed due to reasons beyond its control.

  §6 .
  Customer complaints
(claims regarding non-conformity of goods with the contract)

1. The e-shop.warsawvoice.pl online store will reply to the customer's claim within 14 (fourteen) working days, informing the customer of any subsequent action.

2. For the online store to consider a claim, the goods in question must be sent back together with proof of purchase and a description of what the claim concerns.

  §7.
  Right to terminate the contract / Return of goods

The customer may withdraw an order that has not yet been processed:

- by contacting e-shop.warsawvoice.pl via e-mail: e-shop@warsawvoice.pl

- by calling (+48) 22 33 59 700

§8.
  The e-shop.warsawvoice.pl online store newsletter

1. A customer may subscribe to the e-shop.warsawvoice.pl online store newsletter.

2. The newsletter is only sent to persons who have indicated their wish to receive it.

3. A customer subscribing to the newsletter agrees that the online store may deliver correspondence to the customer via e-mail.

4. The customer may unsubscribe at any time.

§9.
  Personal data

1. By registering with the e-shop.warsawvoice.pl, the customer agrees to their personal data being processed in connection with fulfilling orders placed with the online store. The customer shall be held responsible for the consequences of providing any inaccurate personal data.

2. Personal data shall be protected under the Law of Aug. 29, 1997 on the protection of personal data (uniform text Dziennik Ustaw/Journal of Laws No. 101 of 2002, item 926, as amended), in a way preventing access by third parties.

3. Personal data kept in the database of the e-shop.warsawvoice.pl online store shall not be disclosed to any entities not involved in the processing of an order.

  §10.
  Concluding provisions

The e-shop.warsawvoice.pl online store reserves the right to make changes to the rules and regulations. Any changes to the present terms and conditions of sale come into force as of the date they are published on the website http://www.e-shop.warsawvoice.pl. Orders placed prior to the date the above-mentioned   rules and regulations came into force will be processed according to the previous rules.